Imperial Insurance · Juba, South Sudan
Claims & Customer Support
Professional, transparent and supportive assistance when you need it most.
Our Approach
A clear path from incident to resolution.
Our commitment includes prompt claims handling and dependable customer support. The exact documents and assessment process depend on the policy and circumstances of the claim.
1Notify Imperial Insurance as soon as reasonably possible.
2Provide your policy details and available supporting information.
3Cooperate with the assessment and documentation process.
4Work with our team through the resolution process.
Frequently Asked Questions
Claims questions, answered.
When should I notify Imperial Insurance?
As soon as reasonably possible after an insured event. Early notification helps the team guide you through the next steps.
What documents are required?
Requirements vary by policy and claim type. Our team will advise you on the relevant supporting documents.
Can I ask for help before submitting a claim?
Yes. Contact the team if you are unsure whether an event may be covered or what information you should prepare.